Malta Supermarket - Frequently asked Questions

Delivery

1. What are the delivery hours?
2. Are orders delivered on a particular day according to my location area?
3. Do you deliver throughout Malta & Gozo?
4. How long after I place my order would the delivery arrive?
5. Will I be notified when the order leaves the store?
6. My order has missing items, what now?
7. Can I set a delivery date & time?
8. Do I get the €100 offer if I order online?
9. I received an unwanted/damaged item, can I return them?
10. I received an expired item, what can I do?
11. What is the delivery charge? ( is it completely free or free for ex. over €20)
12. How will the products be delivered?
13. Will frozen items be kept frozen in the delivery van? How do you keep my product fresh?
14. What is your return policy?
15. Do you charge on bags on delivery?

Loyalty Card

1. Can I use my loyalty card? How?
2. I forgot to use my loyalty card, can the points be added?

Order

1. Can I add or change my order? (before/after submitting)
2. Can I order by phone instead of online?
3. How do I cancel my order?
4. Cheese Counter Items:  Can I order any weight or are there standard weights?
5. Butcher Items: Will all butcher items be available on delivery? What about weight?
6. Vegetables: Are vegetables pre-packed or can I order my desired amount?
7. I have a previous credit note; will I be able to use it when shopping online?
8. Will I receive an order confirmation?
9. Can I place an order by phone?
10. How do I find catalogue specials?
11. Can I order cigarettes?
12. Can I save my order and complete it later?
13. Does the site record my order history?
14. How do I order a large quantity of a particular product?
15. Will an item I ordered be substituted by something similar if not is stock?
16. Do the prices online include tax?

Submitting the Shopping List

1. How do I submit my shopping list?
2. Can I add items while reviewing products?
3. Will I be notified if an item I asked for will for some reason not be available? (not in stock)

Payment

1. Do I pay cash on delivery or by credit card?
2. If by credit card, what types of credit cards do you accept?
3. Will I know the total amount to pay before the actual delivery arrives?
4. Are online prices the same as store prices?